Shipping & Returns

To provide you with the highest level of service, your items may ship from multiple locations. For this reason, shipping rates are calculated after you place items in your shopping cart.

Your order will arrive based on the shipping timeframe quoted on the site + delivery timeframe for each item. If multiple items are ordered, they may ship from different locations, so items may arrive at different times.

The delivery timeframe for each item will also vary based on the shipping option chosen during the checkout process. To understand more fully the concepts about shipping and delivery timeframes, click here.

All shipping timeframes are quoted below in business days.

Currrently we only support shipping within the United States.

Ground Shipping may include delivery via Priority Mail or US Postal Service. Orders placed via these shipping options are not guaranteed to be delivered within a certain timeframe, may not be trackable, and may take up to 2 weeks plus the shipping timeframes quoted on the site to arrive.

3rd Day Air should arrive within 3 business days plus the shipping timeframe quoted on the site.

2nd Day Air should arrive within 2 days plus the shipping timeframe quoted on the site.

Next Day Air should arrive on the next day plus the shipping timeframe quoted on the site.

While we make every attempt to fill all orders placed, an order may be delayed or backordered. If a delay or backorder occurs you will receive notification via email.

If you do not wish to wait due to the delay or backorder, you may request a cancellation for your order, provided that the item(s) has not shipped. If we do not hear from you before we ship the items, we will assume you have agreed to the shipment delay.

If we cannot deliver your item(s) within 30 days of the order date, delay notice or backorder notification (whichever is greater), a cancellation will be processed automatically and you will receive a prompt refund for any unshipped portion of your order. Please allow up to two billing cycles for the refund credit to appear on your credit card statement.

Please feel free to place a new order, at any time.

We want you to be completely satisfied with your purchase. If you find that you need to return an item, please review the complete details of our return policy below to determine if any special return conditions apply.

Items may be returned within 30 days of the ship date for a refund. If you would like to replace the item you have returned, please place a new order. While most items are returnable, they are subject to the following guidelines:

You will receive a refund for the item(s) and shipping and handling costs for defective, damaged or misshipped items. For all other items, shipping and handling costs cannot be refunded. (Note: Return shipping cost refunds are calculated using the lowest cost shipping method. Items returned via expedited shipping methods will only be refunded an amount equal to the lowest cost shipping method).

Returned merchandise must be in new condition with its original packing and accessories intact or it may be subject to a restocking fee

To request a Return Authorization Number (RA#) for an item, please log into "Your Account" on the store from which your purchase was made. Then choose the appropriate order number to process a return request for the item within the return period stated above.

Returns will not be accepted without a RA number. RA numbers will expire after 10 days, and the item will not be accepted if it is returned after that timeframe. Please include the RA number on the outside of the shipping package. (Please do not write directly on the manufacturer's box).

Returning an item(s) may change or void coupon discounts or refunds currently appearing on an order.

For your protection, please send your return prepaid via a shipping service that can be tracked, such as UPS. Please be sure to keep your receipt. We cannot guarantee refunds for returns sent via a non-trackable method.

Credits are processed upon confirmation of the return by our suppliers. Please allow up to two billing cycles for the return credit to appear on your credit card statement. If credit cannot be issued to your credit card, a Foodsville.com credit for future merchandise will be issued.